Provider Dispute Blues
Recently Knox Keene Health Plans have been refusing to respond to
provider appeals, using AB1455 as the authority to delay
responses to appeals that cite statutory code violations. Under the
new regulation, plans and their capitated providers have 45
working days after the date of receipt of the provider dispute
or the amended provider dispute to issue a written determination
stating the pertinent facts and explaining the reasons for its
determination. The problem: Most provider disputes are the
result of improper denials or unreasonable delays in
reimbursement in the first place, thus rewarding the
non-compliant payer with additional days for code violations. Full Story
Quick Links...
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| Dear Ed,
When a payer improperly denies a claim and a violation
of law occurs, we must RESPOND correctly and immediately. Our
entire life is determined by our RESPONSE. How do I handle
broken dreams, failed ideas, and upheld denials? When things
don't go your way, how do you handle it? IT DETERMINES YOUR
SUCCESS OR FAILURE. We will no longer be despondent or
depressed over unfair payment practices. WE WILL BE
RESPONDERS! That is our passion; our purpose; our power,
to change destiny.
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| Is CA Workers' Compensation Still a
"No Fault System?" |
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New workers' compensation reforms make
significant changes to the reimbursement methodology in
the CA Workers' Compensation Program. Under the SB 228
amendments, the maximum reasonable fees for medical
services commencing January 1, 2004, other than
physician services, are 120 percent of the aggregate
fees prescribed in the relevant Medicare payment systems
or 100 percent of the fees prescribed in the relevant
Medi-Cal payment system. Newly enacted (4/04) SB
899, has stirred even more controversy by radically
changing the way medical treatment is delivered in the
workers' compensation system, among other things,
allowing employers and insurers to create network pools
of doctors. Thus, eliminating genuine choice in
selecting a physician...
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| Defending the Reasonableness of
Medical Bills |
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Almost all payers conduct computer-generated fee
reviews to determine whether charges are "usual and
customary." They purchase or obtain a license to use
usual-and-customary bill-repricing software and then run
claims through the database. Your claims are compared
with data in the computer for your alleged "geographic
region" (usually the first three digits of your zip
code). The database often contains Medicare, CHAMPUS,
worker's compensation, and managed care contract payment
data. The data are skewed to be artificially low, as
evidenced by the fact that virtually all providers in
all geographic regions have had their bills reduced.
Also, the database review is specialty blind,
meaning it does not take into account the physician's
training, expertise, experience, or success rate. Under
California law, "Reimbursement of a Claim"
means...
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| ALUMNI SEMINAR ALERT--Learn How to
Unleash Stricter Laws against Plans for Unfair Payment
Patterns (NEW AB1455 Regulations)! |
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To help healthcare providers understand and benefit
from protections under California's new fair payment
practices regulations (AB1455), Glendale Adventist
Medical Center has invited Ed Norwood and the CA STOP
THE ABUSE CAMPAIGN to their campus on Wednesday, June
23, 2004 from 8:00am- 4:30pm. This dynamic program
offers take home materials, such as sample
appeal/demand letters, affidavits of compliance,
policies and procedures and case studies to get you
off to the right start! TO REGISTER, CONTACT DANIELLE
WIRTH OR HARLEM QUIJANO @ (714) 995-6900.
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| Interested in Being a Host Facility
for the CA Stop the Abuse Campaign? |
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STA is a two (2) day boot camp that teaches
healthcare professionals on statutory laws that prohibit
Knox-Keene licensed-health plans (HMOs, Blue Cross PPO,
and Blue Shield PPO) from engaging in unfair payment
patterns and authorizes the California Department of
Managed Health Care (DMHC) to fine and penalize plans
that engage in such practices (Also covers Regulatory
laws for indemnity, workers' compensation and ERISA
plans). If you would be interested in participating as a
host facility, contact our office by July 1,
2004. (Out of State Providers encouraged to apply
as well.) Only six (6) slots are left remaining
for host locations.
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| GET YOUR FREE DEMO OF REVASSURANCE
3.0! |
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REVAssurance 3.0 RELOADED is an intuitive,
single browser based program that simplifies prompt
payment law research and application at your fingertips.
With over 250 appeal, demand, and script
templates, this Denial Management and Training
Program will improve cash flow and reduce bad debt
write-offs by assisting providers appeal improper
denials, establish policies and procedures for managed
care recovery, track the disposition of unpaid and
denied claims and provide denial prevention reporting
and analysis. Using REVAssurance 3.0, your
staff will be able to search the knowledge base for
policies, procedures, scripted responses and answers,
allowing them to reduce the time to answer review and
denial tactics by insurers. With a complete library to
our information base, your support staff will also be
able to work as a more efficient and cohesive team to
protect patient and provider rights and improve your
bottom line. CALL TODAY FOR A FREE DEMO VERSION.
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| Fiscal Year End Time? Call The
"Claiminator" |
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ERN Enterprises welcomes Elizabeth Estorge to its
team of Consultants. With more than sixteen years in the
healthcare industry, her experience focuses on patient
financial services, business office and admissions. As a
Senior Consultant and Revenue Cycle Specialist,
Elizabeth is available for onsite High Dollar Auditing
Projects or Interim Management. In addition to
possessing HIPAA regulation knowledge and certification,
she has completed her ERN Training and Orientation on
Healthcare Administrative Laws and her last project
yielded results of reducing outstanding claims from
2003 by more than two thirds. Fire your temporary
agency. Get ERN's "Claiminator" onsite today. During
the tenure of any project consultant onsite, clients are
granted FREE Management access to our Online
Consulting Services for ANY internal compliance issues.
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