Elevate Your Team’s Expertise with ERN’s Training

The healthcare landscape is constantly evolving, and staying ahead means having a team equipped to navigate complex payor challenges, ensure compliance, and recover lost revenue. ERN’s comprehensive training programs deliver up-to-date training and certification on State and Federal regulatory issues, empowering your team with the most effective tools and knowledge to address the industry’s top challenges.

73%

of denials are recoverable, yet most are never reworked.

Rise Above the Industry’s Growing Complexity

50%

of compliance breaches are caused by employee errors.

80%

of providers struggle with increasing operational costs due to ineffective processes.

63%

of healthcare organizations believe that staff development and training have an effect on financial results.

Your Path to Compliance, Efficiency, and Revenue Recovery

Our Claims Compliance Mastery Program is customized to address your team’s specific payor challenges and provide the tools and strategies needed to tackle complex denials and improve your revenue recovery process, with training that can start at one (1) hour and extend up to six (6) hours in full day boot camps.

Personalized Training: Customize your sessions to address each specific payor challenge your team faces, ensuring the most relevant and effective training for your organization.
Mastery of Administrative Laws: Master the ability to cite and interpret administrative laws in the appeal and revenue process that relate to timely reimbursement and prevent improper denials, ensuring you stay compliant and advocate effectively for your organization.
Practical Workshops: Participate in Dream Team Dispute Writing Workshops, where your team practices denial appeal simulations, strengthening their letter-writing and verbal communication skills.
Certification Preparation: Prepare for NCRA Professional Certification with training aligned to meet certification requirements (15 hours in ERN Certified Courses).
Ongoing Support: Return for annual certified training to supplement your learning, reinforce skills, and earn professional development units to meet continuing educational requirements in your profession.

We also offer Leadership Development Courses, Crisis Management, and Personal Branding Sessions to help maximize your productivity.

Training Testimonials

“I have worked with ERN on numerous projects over the years... and have found them to be the most excellent trainer of various levels of personnel from CFO to Billing and Admitting staff. I've sat in on a number of training sessions and I have to say - probably the best I've ever attended.”

— Debbie Esparza

VP of Payer Strategy & Relationships at CommonSpirt Health

“Ed Norwood and his ERN team and suite of services are the ultimate no-brainer for every Healthcare Revenue Cycle leader... His clinical and non-clinical appeal win rate and time frame will bring home your dollars quicker and less costly than your in-house appeals team or your preferred law firm... Your teams will quickly learn how to most effectively prevent denials, and when needed they will fight to win. Ed’s perfect formulation of strategy + knowledge transforms and empowers your organization’s front lines of Patient Access, Case Management, Billing, Collections, and of course Appeals. ”

— Yaman Kahf

VP Revenue Cycle

“ERN/TRAF is an amazing company! After partnering with them for a few months, I have never seen so many insurance companies willing to work with me directly to resolve their issues when they wouldn't even answer my calls in the past. Way to go! ”

— Jerilin Cummings

Former VHS Director of Business Office

“ I highly recommend Ed. He will change the landscape of your practice and provide you the tools to level the playing field with payors. I believe the time spent with my leaders is a game changer and so do my CMDs. He is articulate, enthusiastic and engaging. His knowledge is a must have in your toolkit to success!”

— DeVonne Grizzle

Chief Clinical Officer at Quorum Health

“The training was very informative and it seems many of the collectors are excited about using these tools. I got positive feedback from at least 3 collectors yesterday. ”

— M. Colon

Manager at UCLA

“ERN's special skills changed my nephew's life. He has a rare disease and was not getting care because of insurance denial. He had no movement in any of his limbs. With rehab, we have hope of a full recovery. ”

— Julie Ward

Aunt

“Your presentation certainly gave us much more ammunition to use against stalling or "lazy" insurance processors... We did get one $15,000 W/C payment that had been pending for almost a year paid within two weeks of using your recommended tactics in collection.”

— M. Shayegan

Shayegan Medical Administration, Inc.

“We learned more in one day than we had in months of trial and error. The practical knowledge and strategies ERN shared were immediately useful, and we saw improvement in our claim resolutions almost instantly.”

— AAHAM MN Gopher Chapter Member

Training Session Attendee

"I have worked with Ed on numerous projects over the years and he is one of my favorite people. I have found him to be a most excellent trainer of various levels of personnel from CFO to Billing and Admitting staff. I've sat in on a number of training sessions and I have to say - probably the best I've ever attended."

— Debbie Esparza

VP of Payer Strategy & Relationships at CommonSpirt Health

"Ed's special skills changed my nephew's life. He has a rare disease and was not getting care because of insurance denial. He had no movement in any of his limbs. With rehab, we have hope of a full recovery. Thanks, Ed."

— Julie Ward

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"I had the pleasure of hearing Ed last summer in LA. I knew at that point my organization needed him! As result, he spoke to my Case Management Directors in April at our National Symposium. I believe the time spent with my leaders is a game changer and so do my CMDs.

I highly recommend Ed. He will change the landscape of your practice and provide you the tools to level the playing field with payors. He is articulate, enthusiastic and engaging. His knowledge is a MUST HAVE in your toolkit to success!"

— DeVonne Grizzle

Chief Clinical Officer at Quorum Health

"Ed is an amazing person and trainer we reached our yearly goals since acquired his services. He has inspired my staff with knowledge and self-growth. There are many organizations that provide assistance, but Ed provides 110% of his experiences and skills. I recommend his team for performance improvement and healthcare revenue cycle challenges."

— Anna Galvez Hernandez

Director of Patient Accounting AHMC HealthCare

Who Should Attend ERN Training

ERN’s training programs are designed for professionals at all levels, including physicians, nurses, case managers, CFOs, VPs of reimbursement, and directors & managers of patient accounts, admissions, and managed care, across all types of healthcare organizations and industries. Whether you’re responsible for navigating payor challenges, ensuring compliance, or improving financial outcomes, our training is tailored to help you succeed

Supporting Teams Committed to Growth

At ERN, we believe the right training should never be out of reach. Our commitment is to provide affordable options, because we know that empowering your team with the right tools ultimately leads to better care for patients. Your team’s growth shouldn’t come at the cost of your budget, and we’re here to ensure that’s never the case.

Seminar Support Discount:

Register ten or more individuals from your organization at the same time for the same public certified training course and receive 15% off the regular seminar rate.

TRAF Member Discounts:

Special training rates apply for providers who are part of the Reimbursement Advocacy Firm (TRAF), our exclusive membership program.

TRAIN FOR FREE!

Eligible for Business Expense Deductions: You can DEDUCT the costs of qualifying work-related education as business expenses. To check your eligibility, Click here or talk to your accountant for more details.

Train Your Team Today

We’d love to hear more about the challenges you’re up against and what you’re hoping to accomplish when it comes to comprehensive training. Fill out the form below and we will be in touch soon.